WHAT WE OFFER
We are ready to serve you with various needs.
At Jatro Strata Services BPO, we understand that the success of your business relies on efficient operations and top-notch customer engagement. Our mission is to provide seamless business process outsourcing solutions that not only meet your needs but exceed your expectations.
Repairs, Bookings and Maintenance Specialist
Responsible for managing and coordinating repairs and bookings for common areas and facilities within strata properties, ensuring efficient operations and excellent service to residents and property managers. Here are the key responsibilities: Booking Management, Customer Service, Communication, Record Keeping, Policy Enforcement, Coordination, Feedback and Improvement.
Debt Recovery Specialist
Responsible for managing and recovering outstanding debts related to strata properties. This role involves identifying overdue accounts, negotiating payment plans, and ensuring compliance with relevant regulations.
Document Specialist
Responsible for managing and maintaining all documentation related to strata properties. This role involves ensuring the accuracy, accessibility, and security of documents, as well as supporting various departments with their documentation needs.
Invoice Specialist
Responsible for managing the invoicing process for strata properties, ensuring accuracy and timeliness in billing. This role involves preparing invoices, tracking payments, resolving billing issues, and maintaining comprehensive records.
Insurance and Claims Specialist
Responsible for managing insurance policies and handling claims related to strata properties. This role involves assessing risks, processing claims, ensuring compliance with regulations, and providing excellent customer service.
Administrative Assistant/Support
Dedicated to supporting strata management teams, ensuring smooth operations and delivering exceptional service to residents. This role expertly handles correspondence, manages data, provides comprehensive administrative support, and ensures full compliance with all regulations.
Compliance Specialist
Responsible for identifying and assessing significant risk areas. Managing and reporting compliance breaches and exposures. Developing, implementing, and maintaining internal audit policies and procedures in line with local and international best practices. Reviewing all new products, systems, or processes to ensure compliance. Conducting ad hoc investigations into identified or reported risks. Supporting various departments by collecting and coordinating internal compliance data with auditors. Ensuring complete, accurate, and timely audit information is reported to Management and/or Risk Committees.
Customer Service Representative
Responsible for providing exceptional customer service to residents and strata management teams. This role involves addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Strata Accountant
A strata accountant specializes in managing the financial aspects of strata schemes, which are commonly used in multi-unit residential properties, such as apartments and townhouses. Main responsibilities are; Reviewing of financial reports, assist on budget preparation, monitor and resolve any accounts payable and accounts receivable issues, levy collection, bank reconciliation, account management, tax compliance and audit support.